OUR SERVICES
Software shaped around the work you do.
From customer-facing platforms to internal operations and AI, explore the solutions we can develop for your business.
Download the service guidePDF · JapaneseExplore by business need
How do you increase new customers?
Products that help the company and its products become known, receive reservations and consultations, and deliver needed information to existing customers.
Creates touchpoints with customers even outside business hours and reduces the burden of inquiry handling and communication gaps.
01Product Introduction & Consultation WebsiteIntroduces the company, products, prices, and implementation examples in a clear way, and accepts consultations and quote requests.Website
Business benefit
Creates an official information window and makes it easier to receive consultations from new customers.
What you receive
The company’s official website, and a list of received inquiries.
Key capabilities
- Find products by type or purpose
- View photos, prices, and implementation examples
- Send consultation details and contact information
- Staff checks the products that customers are interested in
02Reservation & Schedule Management ServiceCustomers can choose an available date and time, service, staff member, or location, and make or change a reservation.Website / smartphone app
Business benefit
Reduces the burden of phone reception and enables reservations outside business hours and accurate schedule management.
What you receive
A list of confirmed reservations, and reservation confirmations and advance notices to customers.
Key capabilities
- Check available dates and times
- Choose a service and staff member and make a reservation
- Change or cancel a reservation
- Receive a notice before the reservation
03Customer-Specific Information Confirmation ServiceOn a dedicated screen per customer, they can check contracts, orders, invoices, delivery documents, and inquiry status.Customer-specific website / smartphone app
Business benefit
Customers can check needed information anytime, reducing communication gaps.
What you receive
A dedicated service where each customer can check only their own contracts, orders, and documents.
Key capabilities
- View contract and order progress
- Receive invoices and delivery documents
- Send inquiries and view the response status
- Send notices only to customers who need them
04AI Customer Response Support ServiceAI reads customer questions and creates draft answers from product information and company rules; simple questions are answered automatically.AI-enabled website / smartphone app
Business benefit
Speeds up responses to frequently asked questions so staff can focus on consultations that require judgment.
What you receive
Draft answers for staff, or automatic answers to simple questions.
Key capabilities
- Classify question types
- Create draft answers from company information
- Pass difficult questions to staff
- Record FAQs and improve guidance
The catalogue describes solutions Vietek can develop. It is not a list of completed projects.
HOW WE WORK
Start with one priority. Build from there.
We review the work with you, define what is needed and take the product through design, development, testing and delivery. Start with a focused scope and expand after reviewing the results.
Delivered in the form that fits your work
HOW WE WORK
From your first question to a working product.
A clear, collaborative process, with room to start small.
- 01
Understand
Review your current work, the people involved and the problems to solve.
- 02
Define & design
Organise requirements and agree on a solution that fits your priorities.
- 03
Build & test
Develop the product and confirm it works for the intended tasks.
- 04
Deliver & evolve
Complete the release and consider the next phase based on the results.
LET’S BUILD SOMETHING USEFUL
What would make your work easier?
You don’t need a finished specification. Start with a problem, an idea or a workflow you want to improve.
Or email us directlycontact@vietek-solutions.com